Support Specialist I Sinhala Language
5 days ago
We are looking for a skilled Support Specialist I Sinhala Language to provide high-quality support services to our clients in Kuala Lumpur. As a key member of our team, you will be responsible for resolving client issues and ensuring excellent service delivery.
The successful candidate will have strong communication skills in English and Sinhala languages, with the ability to navigate multiple programs and prioritize tasks effectively.
In this role, you will:
- Handle client requests and resolve issues via live chat, phone calls, and email.
- Analyze and resolve technical issues using multiple programs while maintaining accuracy and attention to detail.
- Escalate complex issues to specialist teams via Salesforce or Jira when necessary.
- Keep clients informed about their request status.
What we offer:
- A rewarding career opportunity with Summitnext.
- Continuous learning and development opportunities.
- A comprehensive benefits package.
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