Japanese Speaking Customer Support Advisor

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time
Japanese Speaking Customer Support Advisor

This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for customers. As the voice of the company, the Customer Service representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

  1. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  2. De-escalate situations involving dissatisfied customers, offering patient assistance and support
  3. Call clients and customers to inform them about the company's new products, services and policies
  4. Guide callers through troubleshooting, navigating the company site or using the products or services
  5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  6. Collaborate with other call center professionals to improve customer service
  7. Help to train new employees and inform them about the company's customer management policies
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Other

Industries

Telephone Call Centers, Business Consulting and Services, and Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Customer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    We are seeking a highly skilled Japanese Speaking Customer Support Specialist to join our team at MindPec Solutions.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and communication skills in the Japanese language.The ideal candidate will have excellent interpersonal skills, be able to work well...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Role OverviewThis position requires a highly skilled and motivated individual to provide top-notch customer support to our clients. The successful candidate will possess excellent communication skills, be proficient in Japanese and English, and have a strong passion for helping others.Main Responsibilities:Provide customer support via phone, email, or chat,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Job OverviewWe are seeking a highly motivated Customer Support Advisor to join our team at MindPec Solutions. This is a full-time on-site role that involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hays Malaysia Full time

    Why Join Us:We offer a dynamic and supportive work environment where you can grow and develop your career. As a Japanese-speaking AR/AP Associate, you will have the opportunity to work with a diverse team of professionals and contribute to the success of our client's business.Job Summary:We are seeking a highly skilled Japanese-speaking AR/AP Associate to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Customer Service Representative Job SummaryWe are seeking an experienced customer service representative to join our team. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong passion for delivering exceptional customer experiences.Key Accountabilities:Handle customer inquiries and resolve issues...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    MindPec Solutions is a leading provider of business consulting and services, and we are seeking a highly skilled Multilingual Customer Experience Representative to join our team.The ideal candidate will have excellent communication and interpersonal skills, be able to work well under pressure and have a strong passion for helping customers.About the Role:Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company OverviewTalent Recruit is a management firm that assists Japanese companies and expatriates in managing health risks for employees working or traveling abroad. Our company provides comprehensive solutions to ensure the well-being and safety of our clients.Job RequirementsMust have JLPT N2 or above.Graduates from Japanese universities are encouraged...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    About the RoleMindPec Solutions is hiring a skilled Japanese Language Support Specialist to join our dynamic team. In this role, you will play a critical part in delivering exceptional customer experiences through phone, email, and chat support.The successful candidate will possess native-level fluency in Japanese, with excellent communication skills in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    About the RoleThis is an exciting opportunity for a Support Services Specialist to join our dynamic team at MindPec Solutions. As a Customer Support Advisor, you will be responsible for providing exceptional support to our customers, with a strong emphasis on Japanese language skills.Key responsibilities include handling customer inquiries, resolving issues,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Moving Walls Group Full time

    Lead – Growth and Expansion Mastrum – Japanese SpeakingPosition OverviewThe Lead – Growth and Expansion is a critical role designed to lead the global growth & expansion of Mastrum, by driving inbound sales, expanding market presence, and aligning marketing initiatives with sales objectives. Reporting to the Marketing Head, the individual will develop...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    We are seeking a talented and enthusiastic Native Japanese Speaker Customer Support Advisor to join our team at MindPec Solutions.The ideal candidate will have excellent communication and interpersonal skills, be able to work well under pressure and have a strong passion for helping customers.About the Role:Job Function:Provide exceptional customer service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hays Malaysia Full time

    About the Role:We are seeking a talented Japanese-speaking AR/AP Associate to join our client's team in Kuala Lumpur. In this role, you will be responsible for supporting Japan and Asia Pacific operations in Accounts Payable (AP) or Accounts Receivable (AR) or a combination of both, depending on your team's needs.Key Responsibilities:Utilise your Japanese...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full time

    Key ResponsibilitiesThis role requires the following key responsibilities:Providing technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies.Managing and prioritizing customer inquiries from various clients, ensuring timely and accurate responses.Bilingual support skills to accurately understand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    About the RoleThe Talent Recruit team is seeking a highly skilled and motivated Customer Relations Executive to join our dynamic team. As a key member of our organization, you will play a vital role in supporting our clients' needs and delivering exceptional customer service.Key ResponsibilitiesServe as an interpreter during doctor consultations and health...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Job RequirementsTo succeed as a Native Japanese Customer Care Professional at MindPec Solutions, you will need to possess a strong passion for customer service, along with excellent communication skills in Japanese and English. Your previous experience working in a customer-facing environment, such as a call center or retail store, will be beneficial in this...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.


  • Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time

    Role DescriptionThis is a full-time hybrid role for a Senior Recruitment Manager (Japanese market) at Teleperformance. The team supports communities, clients, and the environment.Your Key Responsibilities Will Include:Developing and implementing effective recruitment strategies for the Japanese marketBuilding relationships with key stakeholders and partners...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Trip.com Group is a leading global travel service provider seeking a talented Global Travel Advisor to join our customer support team. As a Global Travel Advisor, you will play a crucial role in supporting our customers' travel plans, from booking flights and hotels to navigating complex itineraries.Your expertise in travel and tourism, combined with your...