Japanese Speaking Customer Support Advisor
2 days ago
This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for customers. As the voice of the company, the Customer Service representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Entry level
Employment typeFull-time
Job functionCustomer Service and Other
IndustriesTelephone Call Centers, Business Consulting and Services, and Outsourcing and Offshoring Consulting
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