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Customer Support Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full time
Key Responsibilities

This role requires the following key responsibilities:

  • Providing technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies.
  • Managing and prioritizing customer inquiries from various clients, ensuring timely and accurate responses.
  • Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
Qualifications

To be considered for this role, you will need:

  • Experience in managing multiple client companies in a help desk or call center environment.
  • Strong analytical skillsets with logical thinking capability.
  • Excellent communication skills with HQ and affiliate companies.