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Operational Support Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time
Operational Support Role

BID Operations is seeking an Operational Support Expert to join our team in Kuala Lumpur, Malaysia. As an Operational Support Expert, you will be responsible for providing operational support to our clients.

Key Responsibilities
  • Provide operational support to clients via live chat, email, and telephone.
  • Collaborate with internal teams to resolve operational issues and improve overall customer experience.
  • Develop strong relationships with clients to understand their needs and preferences.
  • Stay up-to-date with operational procedures and policies to provide informed solutions.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Proficient in using operational tools and software applications.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Demonstrated ability to learn quickly and adapt to changing circumstances.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • Opportunities for professional growth and advancement within the company.
  • A competitive salary and benefits package.
  • A fun and inclusive work culture that values diversity and inclusion.