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Computer Hardware Support Expert
1 week ago
The Computer Hardware Support Expert role involves providing technical support and maintenance services for our clients' desktop and laptop computers. The successful candidate will be responsible for troubleshooting and resolving technical issues, managing hardware assets, and collaborating with onsite teams.
Responsibilities:- Provide expert technical support for desktop/laptop PCs, printers, monitors, servers/network equipment, and other hardware in office environments.
- Troubleshoot and resolve technical issues with user PCs and related infrastructure according to client SLAs.
- Manage IT hardware assets, including installing, moving, adding, changing, disposing, and removing.
- Support best practices of IT and client requests through effective communication with onsite teams.
- Perform ad-hoc technical tasks as required.
- Organize and maintain a problems and solutions log for use by other Desktop Support personnel.
- Operate and test daily functionality of all AV and integrated conference rooms.
About Cognizant Technology Solutions
Cognizant Technology Solutions provides innovative business solutions to clients worldwide. Our team of experts collaborates with clients to develop tailored solutions that drive growth, efficiency, and customer satisfaction.
