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International Customer Service Agent

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

We are seeking a talented and enthusiastic Native Japanese Speaker Customer Support Advisor to join our team at MindPec Solutions.

The ideal candidate will have excellent communication and interpersonal skills, be able to work well under pressure and have a strong passion for helping customers.

About the Role:

Job Function:

Provide exceptional customer service and support to customers via phone calls, emails and live chats.

Key Responsibilities:
  1. Take customer calls and respond to their queries and concerns.
  2. Develop and maintain positive relationships with customers.
  3. Communicate company news, services and policies to customers.
  4. Assist customers with product and service usage.
  5. Collaborate with colleagues to achieve customer satisfaction goals.

Requirements:

  • Fluency in Japanese language.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure.
  • Experience working in a customer-facing role.