Senior Agent, Customer Service

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Localizationacademy Full time
Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About This Job

Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.

What You'll Be Doing

  1. Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
  2. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services.
  3. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
  4. Establishing and nurturing strong relationships with company partners and external stakeholders.
  5. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they cannot be resolved within standard procedures.
What We Look For In You

  1. A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  2. At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  3. Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
  4. Ability to work independently in a fast-paced environment and deliver multilingual support.
  5. Willingness to work according to a given schedule to support 24x7 language-related operations.
  6. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
  7. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
  8. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
  9. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice To Haves

  1. Familiarity with cryptocurrency and/or finance-technology industry.
  2. Working knowledge of CRM tools, such as Zendesk.
  3. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Why Join Us?

  1. Competitive remuneration package
  2. Yearly Performance Bonus
  3. Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  4. Employee engagement, recognition and appreciation program.
  5. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#J-18808-Ljbffr

  • Senior Customer Support Agent

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About This RoleAs a Senior Agent, Customer Service, you will play a vital role in shaping our customers' perceptions of our brand. With a strong focus on delivering multilingual support, you will interact with clients from diverse backgrounds, fostering relationships and resolving complex issues.Key responsibilities include handling customer inquiries,...

  • Senior Agent, Customer Service

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Senior Agent, Customer Service (Vietnamese Speaker)Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted...

  • Customer Service Agent

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR Full time

    Customer Service Agent - Simplified Mandarin and Cantonese Speakers Wanted!Kaali HR is looking for highly motivated and enthusiastic customer service agents to join their team! As a Customer Service Agent - Simplified Mandarin and Cantonese Speakers, you will have the opportunity to work in a fast-paced environment, interacting with clients, resolving...

  • Real Estate Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kith and Kin Realty Full time

    Kith and Kin Realty is a new generation Real Estate Agency based in Malaysia, devoted to providing exceptional experiences to customers, co-agents, and partners. The company believes in empowering its team members to deliver the best service possible. The essence of Kith and Kin lies in friendship, family, and togetherness, with a shared commitment to the...

  • Customer Care Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Addex Sdn Bhd Full time

    We are seeking a highly skilled Customer Care Agent to join our team at Addex Sdn Bhd. As a hybrid employee, you will have the opportunity to work both in the office and remotely, depending on your role. In this position, you will be responsible for providing excellent customer service and support through various channels. Your goal will be to ensure that...

  • Senior Agent, Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...

  • Financial Services Agent

    13 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full time

    Doo Group is a leading global financial services company that offers a wide range of products and services to clients worldwide. As a Financial Services Agent, you will play a critical role in supporting our business expansion plans and delivering exceptional customer experiences.We're looking for candidates with a strong academic background in Economics,...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    At Tbwa Chiat/Day Inc, we believe that exceptional customer experiences shape the future of our business. As a Senior Agent, Customer Service, you will be at the forefront of delivering top-notch support to our global customers.The role involves interacting with customers in real-time to address their inquiries and resolve issues through various channels,...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Xcenda Full time

    Job OverviewWe are a leading company in the healthcare industry, seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service, communicating with customers and national/international stations and agents, and utilizing World Courier's operational tools to search...

  • Customer Service Excellence Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job Description:We are seeking a Customer Service Excellence Manager to join our team at TIME's group.The ideal candidate will have a strong background in customer service or quality assurance, with experience conducting regular audits of customer interactions.Evaluating agent performance based on predefined quality assurance criteria is also essential for...

  • Senior Cargo Operations Agent- Kuala Lumpur, Malaysia

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qatar Airways Full time

    Job Description - Senior Cargo Operations Agent- Kuala Lumpur, Malaysia (217507)Job PostingFeb 6, 2025, 2:05:42 AMPrimary LocationKuala Lumpur - KULUnposting DateMar 8, 2025, 8:59:00 PMWe are recruiting for a Senior Cargo Operations Agent for Kuala Lumpur, Malaysia.The selected candidate will provide Cargo Operations and Customer Service Functions including...

  • Agent Relationship Manager

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    At Great Eastern Life, we're looking for an Agent Relationship Manager to join our team. In this role, you will be responsible for promoting organic growth from existing agents & customers, supporting continuous recruitment of new agents, and providing training to agents and other intermediaries.Key ResponsibilitiesPromote organic growth from existing agents...

  • Senior Customer Service Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time

    We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...

  • Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ferrari Logistics Full time

    Add expected salary to your profile for insightsFerrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with...

  • Telesales Agent

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAbout the job Telesales Agent (Kuala Lumpur)We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Agent to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with...

  • Patent Agent

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Spruson & Ferguson Full time

    We are currently looking for a registered Patent Agent to join our team in our Kuala Lumpur office.Candidates considering this position will be registered Patent Agents and have a PhD or master's in Biology, Biochemistry, Biotechnology or Life Science (in any field of specialization), chemistry or Material Science (in any field of specialization). More...

  • Customer Service Director

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full time

    About UsWe are a forward-thinking logistics company that values innovation and excellence. Our goal is to deliver exceptional results and exceed our customers' expectations.Job OverviewThe ideal candidate for this role will have a background in logistics or related industries, with strong leadership skills and a proven ability to mentor and develop a...

  • Retention Agent

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Blueberry Markets Group Full time

    As a Retention Agent, your main responsibility is to engage with existing customers, nurturing long-term relationships, and improving customer retention. You'll proactively reach out to customers who might be considering discontinuing or downgrading their services, aiming to understand their concerns and offer tailored solutions. Your objective is to retain...

  • Senior Customer Service Leader

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    We are seeking a highly motivated Senior Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.About the RoleThe successful candidate will have a strong track record of delivering results-driven initiatives that improve...

  • Multilingual Contact Centre Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

    About the JobThe Multilingual Contact Centre Agent is responsible for handling customer inquiries and resolving issues in multiple languages, including Mandarin and Cantonese.You will be part of a dynamic team that values collaboration, innovation, and continuous improvement.As a Multilingual Contact Centre Agent, you will have the opportunity to work on...