Senior Customer Service Leader

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We are seeking a highly motivated Senior Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

About the Role

The successful candidate will have a strong track record of delivering results-driven initiatives that improve customer experience and satisfaction.

Key Responsibilities
  • Develop and implement customer-centric strategies to drive customer satisfaction and loyalty.
  • Lead cross-functional teams to identify and resolve customer issues.
  • Collaborate with stakeholders to design and implement new processes and procedures.
  • Monitor and report on key performance indicators to measure progress.
Requirements
  • Bachelor's degree or relevant experience of at least 5 years in customer service management.
  • Proven track record of delivering results-driven initiatives that improve customer experience.
  • Strong analytical and problem-solving skills as well as excellent communication and interpersonal skills.


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