Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ferrari Logistics Full time

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Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.

Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with worldwide operations.

Committed to sustainability and innovation, Ferrari Group provides impeccable customized services based on responsiveness, discretion and utmost security. Unrivalled global expertise and tailor-made solutions, successfully applied to Luxury.

Responsibilities

  • Build and maintain strong relationships with both customers and agents, ensuring their satisfaction and proactively responding to feedback.
  • Respond to inquiries and provide quotes to customers and overseas agents.
  • Ensure timely and accurate processing of all import, export, and domestic shipment documents in accordance with custom regulations.
  • Ensure accurate data entry and proper filing of documentation.
  • Monitor and ensure deliveries are made on time, while supervising driver performance to uphold service reliability and customer satisfaction.
  • Carry out daily operations efficiently and effectively, including document preparation and coordination with customers and relevant parties.
  • Perform any other tasks as assigned by the superior.

Requirements

  • Minimum Diploma preferably in logistics, freight forwarding role, supply chain, or business studies.
  • At least 2 years of experience in logistics or freight forwarding.
  • Knowledge in CCN and Customs Regulations.
  • Understanding of airfreight cargo operations.
  • Experience in international cargo movement, freight forwarding, or the logistics industry.
  • Proficiency in both spoken and written English.
  • Service-oriented, customer-focused, and possess strong interpersonal skills.
  • Self-motivated, analytical and able to perform with minimal supervision.
  • Able to work independently and as a team to achieve goals.
  • Cheerful and pleasant disposition.
  • Able to travel overseas.
  • Computer literate, including proficiency in Microsoft Excel, Word, PowerPoint, and other related tools.
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