Customer Service Expert
7 days ago
We are looking for a highly skilled Customer Service Expert to join our team in Kuala Lumpur, Malaysia.
The successful candidate will be responsible for providing exceptional customer service, collaborating with external insurance companies, and ensuring the seamless experience of customers and brokers with our services.
Your Key Responsibilities- Customer Service: Provide top-notch customer service, responding to inquiries and resolving issues efficiently.
- Collaboration with Insurance Companies: Work closely with external insurance companies to ensure seamless execution of tasks and initiatives.
- KPI Monitoring: Track and analyze key performance indicators, identifying areas for improvement and implementing corrective actions.
- Continuous Improvement: Stay up-to-date with industry developments and best practices, applying new knowledge to enhance customer service delivery.
Requirements: We are looking for an individual with excellent communication skills, a focus on customer satisfaction, and a passion for delivering exceptional service.
- Customer Service Skills: Proven ability to provide top-notch customer service, with a focus on empathy and problem-solving.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
- Adaptability and Flexibility: Ability to adapt to changing priorities and deadlines, with a flexible approach to work.
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