Customer Service and Technical Expert
6 days ago
About the Role
We are seeking a highly skilled Technical Customer Care / Support Representative to join our team at Primecommerce. The successful candidate will have a passion for delivering exceptional customer service and a strong understanding of the StoreHub platform.
Key Responsibilities:
- Develop a deep understanding of the StoreHub platform to assist customers with troubleshooting and navigation.
- Be the first point of contact for all incoming tickets and distribute them to the relevant teams.
- Drive a successful customer experience by assisting customers at varying skill levels to get the best use of the product.
- Learnto follow and maintain a streamlined bug filing process.
- Take ownership of small technical issues to escalated software bugs and solve for the customer from beginning to end.
- Support the Beep Delivery Team to handle customer and merchant inquiries when required.
Requirements:
- Experience in a customer service related role.
- Extremely determined to solve customer's problems accompanied by a willingness to go the extra mile.
- Highly curious in asking the right questions to get to the root cause of an issue.
- Able to pick up technical concepts and information quickly.
- Responsive to feedback and apply it immediately.
- Able to multitask and switch between tools effortlessly.
- Resourcefulness in finding solutions when things are unclear.
- Able to work on public holidays, weekends, and on shift rotations (am/pm).
- Applicant must be eligible to work in Malaysia legally.
- Applicable for locals only.
What We Offer:
- Working in a young, dynamic and friendly environment; highly supported by teammates and Supervisor.
- Growing business and long-term career path development.
- Company Culture: Working in a multi-cultural environment internally and externally (global clients & partners).
- Training & Workshop: Get trained internally by leaders and externally by experts with all the latest updated knowledge and skill sets throughout the year.
- Yearly Performance Evaluation: Personal development and career enhancement.
- Challenge your limits in a fast-growing company.
- Annual leave and sick leave.
- KWSP, SOCSO, and EIS.
-
Technical Cybersecurity Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan Distribution Full timeAbout the JobKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan DistributionJob SummaryWe are seeking a highly skilled Technical Cybersecurity Expert to join our team at Tech Titan Group - Titan Guard and Tech Titan Distribution. As a Technical Cybersecurity Expert, you will be responsible for providing...
-
Customer Service Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sterling Kohler Full time**Job Overview**Sterling Kohler is seeking a highly skilled Technical Service Specialist to join our team in Asia Pacific. This role will be responsible for providing exceptional customer service, technical support, and product knowledge to our distributors, sales colleagues, and customers.Main Responsibilities:Develop and implement effective technical...
-
Multilingual Customer Service Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full timeJob OverviewThe successful candidate will be responsible for delivering top-notch customer service, addressing customer concerns, and contributing to the overall growth and success of the organization.Main Duties and Responsibilities:Offer exceptional customer service through effective communication and problem-solving skills.Investigate and resolve customer...
-
Technical Sales Expert
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full timeWe are seeking an experienced Technical Sales Expert to join our team at Hiredly X.The ideal candidate will have a deep understanding of IT products and services, including infrastructure, networking, cloud computing, and cybersecurity.Key ResponsibilitiesDevelop technical sales materials, such as presentations and proposals, to communicate complex ideas to...
-
Technical Solutions Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis Germany GmbH Full timeWe are seeking an experienced Technical Solutions Expert to join our team at EcoVadis Germany GmbH. As a key member of our Technical Solutions team, you will play a vital role in delivering high-quality technical solutions to our customers.The ideal candidate will have a strong background in software development and a passion for customer service. You will...
-
Technical Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axens Full timeTECHNICAL EXPERT - HYDROPROCESSINGAxens provides expert technical services for the optimization of hydroprocessing units, ensuring the highest level of performance and efficiency.We offer comprehensive solutions for the production and purification of major petrochemical intermediates, chemical recycling of plastics, natural gas treatment and conversion...
-
Technical Sales Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full timeJoin Link Compliance, a leading provider of innovative software and hardware solutions, as we seek an exceptional Technical Sales Expert.About the Position:We require an experienced professional who can analyse customer requirements, develop tailored solutions, and deliver outstanding customer service.Key Responsibilities:This role involves working closely...
-
IT Technical Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full timeJob SummaryWe are seeking a highly skilled IT Technical Expert to join our team. As an Employee Experience and Support Engineer, you will be responsible for providing exceptional support to our employees.Key ResponsibilitiesAs an IT Technical Expert, your primary responsibilities will include:Providing Level II technical support to employees, including...
-
Technical Services Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Logiwa Full timeWe are a dynamic company that provides integrated software solutions for warehouse and inventory management. As a Technical Services Specialist, you will play a critical role in ensuring the success of our customers by providing expert technical support.Key Responsibilities:Customer Support: Provide timely and effective support to customers, addressing their...
-
Technical Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Averis Full timeThe ideal candidate will have excellent technical skills and a strong ability to communicate complex ideas simply.About Averis:We are a dynamic organisation dedicated to sustainable development and improving lives.Job Description:As a Senior Analyst, IT Helpdesk, you will be responsible for providing high-quality support to our customers.Key...
-
Customer Service Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeWe are looking for a highly skilled Customer Service Expert to join our team in Kuala Lumpur, Malaysia.The successful candidate will be responsible for providing exceptional customer service, collaborating with external insurance companies, and ensuring the seamless experience of customers and brokers with our services.Your Key ResponsibilitiesCustomer...
-
Customer Service and Technical Support
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Acestar Sdn Bhd Full timeCustomer Service and Technical SupportAcestar Sdn Bhd is seeking a skilled Technical Support Engineer to provide exceptional customer service and technical support to our clients in Kuala Lumpur.Key Responsibilities:Respond to customer inquiries and technical issues promptly.Diagnose and troubleshoot complex technical problems efficiently.Collaborate with...
-
Technical Logistics Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HLS Logistics Technology Co., Limited Full timeThis role is perfect for technical experts who are fluent in logistics software. You will have the opportunity to work on Linux and cloud environments, conduct code changes, and collaborate with both the product team and clients.Job DetailsCompany OverviewHLS Logistics Technology Co., Limited is a leading company in the logistics industry, providing...
-
Service Delivery Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full timeAs a Service Delivery Expert, you will play a critical role in ensuring customer satisfaction and driving business growth for JustLogin.About the RoleWe are seeking someone who can leverage their technical expertise and customer-focused mindset to deliver exceptional service and support to our clients.Key responsibilities include managing customer...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Agridence Pte. Ltd. Full timeAgridence Pte. Ltd. is at the forefront of digitalising the agri-commodities supply chain, leveraging technology to create a data-enriched and transparent ecosystem. We empower our customers to make informed decisions by providing industry intelligence and insights.We identify challenges and deliver tailored solutions to redefine how commodities are produced...
-
IT Service Delivery Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeAbout the RoleWe are seeking a highly skilled IT Service Delivery Expert to join our team at Recooty. As a key member of our service delivery team, you will be responsible for ensuring seamless service delivery to our customers.Key Responsibilities:Act as the primary point of contact for technical escalations, providing timely and effective resolution.Manage...
-
Technical Solutions Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia First Point Group Full timeAt First Point Group, we are seeking a highly skilled and experienced Technical Solutions Expert to join our team.This is an exciting opportunity to work with our clients across Southeast Asia, providing technical expertise and guidance on data center solutions.The successful candidate will have a strong background in data center infrastructure and...
-
AV Technical Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeWe are seeking a highly skilled AV Technical Expert to join our team at OCBC Bank.Job SummaryThis is a challenging role that requires expertise in audio-visual systems, including conferencing and event management. As an AV Technical Expert, you will be responsible for designing, installing, and maintaining audio-visual systems, as well as providing technical...
-
Aqi Intl Technical Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeAqi Intl is seeking a highly skilled Aqi Intl Technical Expert to join our team. As a member of our support services department, you will be responsible for providing technical assistance to our customers and internal teams.About the Role:We are looking for an experienced individual with strong language competencies in English and knowledge of Windows...
-
Cyber Security Technical Consultant
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a global leader in providing expert advice on managing risk and uncertainty. We offer a range of services that help our clients navigate complex security challenges.About the JobThis job involves leading incident response efforts across various sectors, working closely with clients to contain and resolve security...