Technical Cybersecurity Expert
3 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan Distribution
Job SummaryWe are seeking a highly skilled Technical Cybersecurity Expert to join our team at Tech Titan Group - Titan Guard and Tech Titan Distribution. As a Technical Cybersecurity Expert, you will be responsible for providing high-quality technical support to customers, troubleshooting system issues, and documenting all support issue details.
The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and the ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex.
Key Responsibilities- Provide high-quality technical support to customers, including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes.
- Troubleshoot system issues and provide solutions to customers.
- Document all support issue details to ensure details are available for all relevant parties.
- Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team.
- Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information.
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