Senior Cargo Operations Agent- Kuala Lumpur, Malaysia

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Qatar Airways Full time

Job Description - Senior Cargo Operations Agent- Kuala Lumpur, Malaysia (217507)

Job Posting

Feb 6, 2025, 2:05:42 AM

Primary Location

Kuala Lumpur - KUL

Unposting Date

Mar 8, 2025, 8:59:00 PM

We are recruiting for a Senior Cargo Operations Agent for Kuala Lumpur, Malaysia.

The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable the station to meet the Cargo Target. Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for the station.

Accountabilities

  • Support the immediate supervisor in developing operational plans and providing quality customer service to surpass revenue targets.
  • Liaise with Local Ground Handling Agents and the Head office Cargo Department to ensure/enhance a high-quality service provided by QR for both import and export.
  • Oversee the GHA routines to pursue smooth running of operational activities.
  • Support import Customers for clearance of their cargo.
  • Liaise with HQ DOH and/or origin stations for necessary support.
  • Flight planning with maximum utilization of Flight Capacity, Control, and Operation Export & Import. Maintain close coordination between QR Space control and customers, ensuring their shipments are transferred and delivered on time, with correct priority given to shipments for maximum utilization of space on aircraft.
  • Coordinate with customers/Cargo Claims representatives at Head Office, handling discrepancies at stations and all Administrative Issues related to stations.
  • Disseminate all Cargo related information for updating customers regarding customs, governmental, and health authorities' rules, and to HO to comply with regulations and avoid penalties, destruction, etc.
  • Ensure that notifications are sent officially on Cargo Arrival Information to Freight forwarders/agents/direct customers to ensure the Cargo does not stay under airline custody for long periods, avoiding damages and ensuring space availability at the warehouse.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualifications

  • Relevant Vocational, Tertiary or Trade qualification with a minimum of 3 years of relevant experience.
  • Understanding of Cargo Operations/Acceptance/Office (admin)/Warehouse/Ramp/Cargo Procedures for export and import.
  • Knowledge in Cargo Sales will be an added advantage.
  • Command of the English language.

You must have the legal rights to live and work in Malaysia to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

#J-18808-Ljbffr

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