P2P Market Mediator
4 days ago
Job Description:
- Responsible for supporting and professionally mediating/arbitrating customer disputes within the P2P market.
- Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.
- Perform cross-checking and analysis to identify product improvements and present these to stakeholders and peers.
- Ensure efficient and excellent customer service experience provided.
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
- Continuously seek improvement to enhance team's performance and work efficiency including overall work process.
Requirement:
- 2-3 years experience in customer service, trained in frontline operations (Livechat and Email).
- Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution/conflict mediation.
- Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancies.
- Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
- Knowledge of blockchain, crypto, and P2P payment will be highly advantageous.
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