Dispute Resolution Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time
Senior Customer Service P2P Specialist

Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support.

As a Senior Customer Service P2P Specialist, you will be responsible for supporting and professionally mediating/arbitrating customer disputes within the P2P market. You will investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity, and perform cross-checking and analysis to identify product improvements.

You will also be responsible for ensuring efficient and excellent customer service experience provided, managing and following up on inquiries/complaints of current/prospective clients, and continuously seeking improvement to enhance team's performance and work efficiency.

The ideal candidate will have a strong background in customer service, with experience in dispute resolution and conflict mediation. Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancies.

This is a mid-senior level full-time position, requiring 2-3 years experience in customer service, trained in frontline operations (Livechat and Email).



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