Complaint Resolution Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

In this role as a Complaint Resolution Expert, you will be responsible for handling customer complaints, identifying root causes of issues, and developing effective solutions to resolve them. You will work closely with cross-functional teams to gather information and resources needed to address customer concerns, maintaining accurate records of all interactions.

The ideal candidate will possess excellent problem-solving skills, strong analytical thinking, and effective communication skills, both verbal and written. At least 5 years of experience in customer service or a related field is required, along with fluency in English and Mandarin.

Benefits of working with us include opportunities for career advancement, comprehensive training programs, and a supportive team environment.



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