Complaint Resolution Expert
3 days ago
In this role as a Complaint Resolution Expert, you will be responsible for handling customer complaints, identifying root causes of issues, and developing effective solutions to resolve them. You will work closely with cross-functional teams to gather information and resources needed to address customer concerns, maintaining accurate records of all interactions.
The ideal candidate will possess excellent problem-solving skills, strong analytical thinking, and effective communication skills, both verbal and written. At least 5 years of experience in customer service or a related field is required, along with fluency in English and Mandarin.
Benefits of working with us include opportunities for career advancement, comprehensive training programs, and a supportive team environment.
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Complaint Resolution Expert
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full timeAt Cochlear, we strive to deliver exceptional results in improving people's hearing and communication abilities. To achieve this, we rely on skilled professionals like you who can manage complaints efficiently.This is where you come in - as a Complaints Specialist, your primary responsibility will be to handle complaints received by Cochlear according to our...
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Medical Complaints Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full timeCareers at Cochlear offer the opportunity to make a difference in people's lives. We develop world-leading medical devices that help individuals hear and communicate more effectively.We are looking for a talented Complaints Specialist to join our team. In this role, you will be responsible for managing complaints received by Cochlear as per our Global...
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Claims Resolution Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American International Group Full timeAmerican International Group, Inc. is committed to delivering exceptional customer service and support to our policyholders.Our Claims team is dedicated to providing expert guidance and assistance during difficult times, helping clients navigate complex claims processes and providing timely resolutions to minimize financial burdens.Job description:Managing...
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Corporate Dispute Resolution Expert
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysianbar Full timeJob Title:We are seeking a highly skilled Corporate Dispute Resolution Expert to join our team. As a key member of our dispute resolution department, you will be responsible for handling complex corporate and commercial litigation cases.Key Responsibilities:Preparing and filing cause papers in a timely manner.Attending court hearings and representing clients...
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Dispute Resolution Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeSenior Customer Service P2P SpecialistBybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support.As a Senior Customer Service P2P Specialist, you...
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Client Experience Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full timeWe're seeking a talented Client Experience Manager to join our team at JOB EXPERT GROUP. In this role, you'll be responsible for managing client interactions, ensuring seamless support and issue resolution.About the Job:This position requires a strong focus on client satisfaction, with a passion for delivering exceptional service and support. The ideal...
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Dispute Resolution Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysianbar Full timeOur TeamWe are a dynamic and fast-paced law firm in Kuala Lumpur, Malaysia, seeking a talented and motivated Litigation Support Professional to join our team.The ideal candidate will have a strong background in commercial litigation and dispute resolution and be able to provide exceptional support to our lawyers.The successful candidate will be expected to...
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Complex Claim Resolution Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeBusiness ObjectivesThe Senior Claims Specialist will be responsible for achieving business objectives by developing and implementing effective business processes, managing performance, and ensuring projects are delivered on schedule and within budget.Key Performance IndicatorsTimely resolution of complex claims.Effective leadership and management of claims...
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Customer Support Champion
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full timeAt JOB EXPERT GROUP, we are seeking a dedicated Customer Support Champion to join our team. As a key member of our Client Services group, this role will be responsible for delivering exceptional customer support through various channels.About the Role:This position requires a strong focus on client satisfaction, with a passion for delivering outstanding...
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Express Claims Examiner Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American International Group Full timeAmerican International Group, Inc. is a leading global insurance organization with a rich 100-year history.Our company provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions.We offer products and services that help businesses and individuals...
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Dispute Resolution Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Latestlaws Full timeAt Latestlaws, we believe that Alternative Dispute Resolution (ADR) is a vital tool for resolving conflicts and promoting peace. That's why we're excited to announce the AIADR Mediation Competition 2024, an international event that brings together students and professionals from around the world to learn and practice mediation skills.The competition is...
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Cybersecurity Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full timeJob DescriptionWe are seeking a highly skilled Cybersecurity Expert to join our team at Ensign InfoSecurity. The ideal candidate will have experience in security engineering and operations support, with a strong background in vulnerability management.Key ResponsibilitiesManage the ticketing system, ensuring all tickets are up-to-date with the latest...
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Claims Resolution Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timePosition DescriptionWe are looking for an experienced Automotive Claims Expert to join our team at Allianz Popular SL. As an Automotive Claims Expert, you will be responsible for managing third-party motor claims and ensuring that claims are settled efficiently and effectively.Key Responsibilities:Investigate and assess third-party motor claims, identify...
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Construction Law Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zulrafique Full timeAbout the Role:We are seeking a talented Construction Law Expert to join our team at Zulrafique. In this role, you will be responsible for providing expert advice on construction law matters, including contract administration, dispute resolution, and compliance with relevant laws and regulations.Responsibilities include: Providing expert advice on...
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Cloud Workspace Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Cloud Workspace Expert to join our team at Oxydata Software Sdn Bhd. The Cloud Workspace Expert will be responsible for designing, deploying, and managing cloud workspace solutions that meet the needs of our business users.Key responsibilities include:Designing and implementing cloud workspace solutions that meet...
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International Document Control Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gutor Full timeRole OverviewWe are looking for an experienced professional to join our team as an International Document Control Expert. The successful candidate will be responsible for providing expert-level document control support to engineering and project management teams worldwide.The ideal candidate will have a strong understanding of document control procedures and...
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Equities Business Operations Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeBusiness Operations ExpertiseThe Equities Business Operations Expert will have strong knowledge of the Derivatives and Prime Finance products, with the ability to identify potential financial risk to the bank and ensure proper resolution is achieved within the bank's guidelines. The expert will work in a virtual team environment, supporting multiple...
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Technical Validation Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SecurePlex Full timeJob OverviewThe Technical Validation Expert will be responsible for ensuring compliance with banking regulations and security standards.Key ResponsibilitiesDevelop and execute test cases, scenarios, and scripts based on business requirements.Identify, document, and track defects and issues, ensuring resolution before go-live.Collaborate with business users,...
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Process Improvement Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ABHIDI ENTERPRISES Full timeABHIDI ENTERPRISES seeks an IT Process Specialist to join our team, driving process improvement and delivering exceptional customer service.The successful candidate will have excellent communication and problem-solving skills, with the ability to work collaboratively in a dynamic environment.**Key Responsibilities**Provide first-level support for all...
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Japanese Copyright Compliance Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeAbout the Role:Cognizant is looking for an experienced Japanese Copyright Compliance Expert to work on our content moderation project. In this role, you will be responsible for reviewing and evaluating legal complaints to determine whether allegedly violating content must be considered for blocking or removal.Responsibilities:Review and evaluate legal...