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Express Claims Examiner Expert
2 weeks ago
American International Group, Inc. is a leading global insurance organization with a rich 100-year history.
Our company provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions.
We offer products and services that help businesses and individuals protect their assets, manage risks, and achieve retirement security.
Claims
Our Claims team supports AIG policyholders during difficult times, providing expert guidance and assistance.
We help clients navigate complex claims processes and provide timely resolutions to minimize financial burdens.
About the role
Key responsibilities:
- Manage key claims handling enquiries, ensuring accurate coverage determination and liability assessment for PL Auto express claims within authority limits.
- Effectively manage express claims within personal allocation, maintaining a high standard of customer service.
- Communicate with internal and external stakeholders as required, promoting effective collaboration and issue resolution.
- Contribute to the development of best practice procedures for PL Auto express claims, aligning with global standards.
- Demonstrate strong competence in fraud detection and analytics, ensuring accurate claim assessments.
- Provide exceptional customer service, resolving express claims efficiently and effectively.
- Handle internal and external complaints, including those involving the Ombudsman, in a professional and timely manner.
Accountabilities:
- Deliver timely, accurate, and customer-focused claim resolutions.
- Effectively communicate key advanced express claims and portfolio messages to internal stakeholders.
- Maintain financial control through consistent reserve and transaction disciplines.
- Ensure accurate and consistent policy interpretation.
