Claims Resolution Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
Job Summary

We are seeking a skilled Claims Resolution Expert to join our team. As a Claims Resolution Expert, you will be responsible for handling single and multi-party personal or commercial line claims with moderate exposure and complexity.

Key Accountabilities
  • Accurately document claims files to ensure efficient handling.
  • Conduct thorough investigations to determine liability and policy coverage.
  • Develop effective case strategies to achieve timely resolutions.
  • Establish and manage reserves within authority limits.
  • Evaluate damages and negotiate settlements with customers.
  • Maintain high-quality service standards through best practices.
  • Foster strong relationships with customers and stakeholders.
  • Align with the organization's Vendor Management strategy.
  • Ensure compliance with laws, regulations, and internal controls.
  • Collaborate with subrogation and fraud teams as needed.
  • Contribute to profitable growth by providing valuable insights and trends.
  • Protect Zurich's reputation by maintaining confidentiality.
Requirements

Essential:A Bachelor's Degree in Insurance, Business Administration, or a related field is often required.

Desirable:Proficiency in managing claims processes and excellent communication skills are highly valued.



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