Insurance Claim Expert
5 days ago
Hannover Re is a leading reinsurer with over 3,500 employees worldwide. Our strength lies in connecting people and fostering collaboration. As a reinsurer, we protect our customers by providing customised solutions that meet their needs.
We are seeking an Insurance Claim Expert to join our Finance & Accounting team in Malaysian Branch.
Key Responsibilities- Develop and implement claim management strategies to improve efficiency and effectiveness.
- Analyse and review claim handling guidelines to ensure they align with company policies.
- Establish relationships with loss adjusters and lawyers to obtain up-to-date information on losses and support claim audits.
- Verify covered losses by studying insurance policies and reinsurance contracts.
- Gather proof of loss by reviewing documentation and collecting additional information from external sources.
- Verify claim recoveries and salvages when relevant.
- Support the loss reserve process by conducting claim audits and negotiating claim settlements.
- Communicate with underwriters and other departments about claim development and decisions.
- Use claim data to inform underwriting and pricing processes.
- Maintain accurate claim records and document activities according to established procedures.
- Prepare claim reports for management and compliance teams.
- Approve or deny claims based on established guidelines and authority.
- Ensure legal compliance by following company policies and guidelines.
- Provide excellent client service by understanding client needs and responding to inquiries.
- Support legal proceedings by assembling documentation for settlement actions.
- Collaborate with accounting professionals to provide reference support.
- Pursue ad hoc projects, including automation initiatives.
- A university degree or master's in a relevant field such as (re)insurance, business, finance, or law.
- Strong command of English language skills (written and spoken).
- Minimum of 8 years of experience in the insurance or reinsurance industry.
- Familiarity with loss adjuster operations is an asset.
- In-depth knowledge of insurance claim processes.
- Extensive understanding of insurance-related policies and legislation.
- Excellent conflict resolution skills.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- Analytical and problem-solving skills.
- Attention to detail and accuracy.
- Organisational and time management skills.
- Ability to lead a team.
- Team player with result-oriented, problem-solving skills.
We value diversity at Hannover Re. Apply now through our website and become part of our inclusive team.
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