Insurance Claim Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hannover Re Full time

Hannover Re is a leading reinsurer with over 3,500 employees worldwide. Our strength lies in connecting people and fostering collaboration. As a reinsurer, we protect our customers by providing customised solutions that meet their needs.

We are seeking an Insurance Claim Expert to join our Finance & Accounting team in Malaysian Branch.

Key Responsibilities
  • Develop and implement claim management strategies to improve efficiency and effectiveness.
  • Analyse and review claim handling guidelines to ensure they align with company policies.
  • Establish relationships with loss adjusters and lawyers to obtain up-to-date information on losses and support claim audits.
  • Verify covered losses by studying insurance policies and reinsurance contracts.
  • Gather proof of loss by reviewing documentation and collecting additional information from external sources.
  • Verify claim recoveries and salvages when relevant.
  • Support the loss reserve process by conducting claim audits and negotiating claim settlements.
  • Communicate with underwriters and other departments about claim development and decisions.
  • Use claim data to inform underwriting and pricing processes.
  • Maintain accurate claim records and document activities according to established procedures.
  • Prepare claim reports for management and compliance teams.
  • Approve or deny claims based on established guidelines and authority.
  • Ensure legal compliance by following company policies and guidelines.
  • Provide excellent client service by understanding client needs and responding to inquiries.
  • Support legal proceedings by assembling documentation for settlement actions.
  • Collaborate with accounting professionals to provide reference support.
  • Pursue ad hoc projects, including automation initiatives.
Required Skills and Qualifications
  • A university degree or master's in a relevant field such as (re)insurance, business, finance, or law.
  • Strong command of English language skills (written and spoken).
  • Minimum of 8 years of experience in the insurance or reinsurance industry.
  • Familiarity with loss adjuster operations is an asset.
  • In-depth knowledge of insurance claim processes.
  • Extensive understanding of insurance-related policies and legislation.
  • Excellent conflict resolution skills.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office Suite.
  • Analytical and problem-solving skills.
  • Attention to detail and accuracy.
  • Organisational and time management skills.
  • Ability to lead a team.
  • Team player with result-oriented, problem-solving skills.

We value diversity at Hannover Re. Apply now through our website and become part of our inclusive team.



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