Insurance Claims Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

At Allianz Popular SL, we are looking for a talented individual to fill the role of Insurance Claims Manager. In this position, you will be responsible for ensuring that our customers receive optimal service and that claims are processed efficiently.

The successful candidate will have a Bachelor's Degree in Insurance, Business, or a related field, as well as at least 5 years of experience in claims assessment, preferably in the insurance industry. Experience in a leadership or supervisory role is also an advantage.

As a team player, you will work closely with colleagues to achieve the departmental strategic initiatives and contribute to the overall achievement of the Company's mission and business plan. You will conduct thorough investigations on claims cases, assess and approve major claims & PA claims within defined approval authority limits, and make recommendations for cases above limit to Superior.

Key Responsibilities:
  • Assessment and approval of Major claims & PA claims within the defined approval authority limit set and committed service level.
  • Review processes to propose new guidelines, rules & requirements, procedures and system enhancement for operational efficiency and effectiveness.
  • Constantly monitor and review pending claims and appeals within the committed service level and make appropriate revised decision if it is within the authority limit.
  • Handle enquiries and provide quality customer service to clients and agents including investigating into customer/agent's complaints on delay in claims assessment.

We offer a competitive package that includes comprehensive training opportunities to help you grow and develop your skills. As a dedicated professional, you will be empowered to make a positive impact in shaping the future of our company.

Requirements:

  • Bachelor's Degree in Insurance, Business, or a related field.
  • At least 5 years of experience in claims assessment, preferably in the insurance industry, with a proven track record in handling Major Claims & PA claims.
  • Experience in a leadership or supervisory role, particularly managing a team of junior assessors, is an advantage.


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