Client Experience Manager

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full time

We're seeking a talented Client Experience Manager to join our team at JOB EXPERT GROUP. In this role, you'll be responsible for managing client interactions, ensuring seamless support and issue resolution.

About the Job:

This position requires a strong focus on client satisfaction, with a passion for delivering exceptional service and support. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to build strong relationships with clients.

The successful Client Experience Manager will be responsible for developing and implementing strategies to drive client satisfaction and retention, including analyzing client feedback and making recommendations for process enhancements.

We're looking for a skilled professional who can bring a fresh perspective to our team, with a proven track record of success in a similar role.

Key Responsibilities:
  • Manage client interactions, ensuring seamless support and issue resolution.
  • Develop and implement strategies to drive client satisfaction and retention.
  • Analyze client feedback to identify areas for improvement.
  • Build strong relationships with clients, fostering trust and loyalty.


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