Digital Client Experience Advocate

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Malaysia Sdn Bhd Full time
Job Title: Digital Client Experience Advocate

We are seeking a talented Digital Client Experience Advocate to work with our clients and drive digital transformation.

The successful candidate will be responsible for delivering customized IT solutions, implementing a stakeholder engagement and communications plan, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. They will also collect and use feedback from clients and stakeholders to help measure effectiveness of stakeholder management.

This role requires a wide range of technical skills including technical background in IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment.

The ideal candidate will possess strong account management expertise, communication, teamwork, collaboration, leadership, adaptability, and conflict resolution skills. They will interact with customers through phone, chat, Teams, Zoom, Webex, and face-to-face meetings when appropriate.

Key Responsibilities:

  • Drive digital transformation
  • Deliver customized IT solutions
  • Implement stakeholder engagement plan
  • Maintain technical skills and knowledge

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in IT project management
  • Strong communication and interpersonal skills


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