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Claims Resolution Professional
2 weeks ago
American International Group, Inc. is committed to delivering exceptional customer service and support to our policyholders.
Our Claims team is dedicated to providing expert guidance and assistance during difficult times, helping clients navigate complex claims processes and providing timely resolutions to minimize financial burdens.
Job description:
- Managing key claims handling enquiry; coverage determination and liability assessment for PL Auto express claims, where appropriate within authority limits and providing a consistently strong standard of customer service.
- Ensuring effective management of express claims within a personal allocation.
- Broader internal/external stakeholder communication where required.
- Continuous improvement on claim files handling with feedback and support through the Quality Assurance Review processes.
- Contribute to the maintenance of best practice procedures for PL Auto express claims, consistent with global best practice.
- Demonstrate a basic competence and fraud detection analytic skill.
- Demonstrate a strong standard of competence in handling and resolving express claims within TAT.
- Effective handling of internal/external complaints as well as complaints involving Ombudsman.
