Team Manager, P2p
2 weeks ago
Leads a team of either cross functional processes or across multiple geographical coverage (typical team size of > 8 ) with more than 8 years in supervisory role.
- Responsible for P4G and D4G of team members
- Manage resources with proper planning eg backup plan, work life balance, annual leave etc
- Drives engagement initiatives
- Monitors team's performance
- Sets priorities
- Manages escalations, trouble shoots, develops corrective action plans and counter measures in place and sustained
- Engages and initiatives regular dialogues and service review meetings with stakeholders
- Maintains service quality and desired deliverables consistently
- Ensures appropriate and relevant KPIs (QDIP) are in place
- Uses DBS tools for process and productivity improvements
- Leads daily management and visual management stand up meetings
- Encourages sharing and adoption of best practices
- Back up for Senior Team Manager/Process Head
- Makes decision on day-to-day operational matters
- Provides remediation action plan for audit finding
- Reviews SOX Workbooks
- Key focal point for external and internal auditors
- Ensures team comply with policies and procedure
- Creates an environment of high awareness of controls and compliance
- Acts as a authorized approver according to DOA (Delegation of Authority)
- Partners with BPO/CI for new transitions/migrations
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System
tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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