Customer Service Specialist
4 days ago
Customer Service Specialist Posting Date : 13 Jan 2025 | Close Date : 13 Apr 2025
Client Background:
BPO wing that offers a spectrum of services, from data analysis, customer service, and risk management to administration, IT support, human resources, marketing, and beyond.
Location: KL
Tenure: Permanent role
Salary: Basic Salary
Key Responsibilities
- Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency.
- Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.
- Proactively identify potential customer issues and implement effective solutions to address them.
- Respond promptly and professionally to inquiries, exceeding customer expectations.
- Manage and resolve VIP concerns or complaints with empathy and a problem-solving mindset.
- Collect, analyze, and share customer feedback to drive service improvement.
- Collaborate closely with team members to ensure seamless service delivery and continuous improvement.
Qualifications
- A bachelor's degree is preferred but not required; a customer-centric mindset is essential.
- Proven experience in customer service, preferably in handling VIP or high-value clients.
- Exceptional communication skills in written and spoken English (additional languages are a bonus).
- Strong problem-solving skills and the ability to manage challenging situations with composure.
- Tech-savvy and comfortable navigating various digital platforms and CRM systems.
- Outstanding multitasking and time-management abilities, with great attention to detail.
- Demonstrated ability to work independently and as part of a collaborative team.
- A proactive, can-do attitude and a passion for going the extra mile for customers.
Sub Specialization: Services; Customer Services
Type of Employment: Permanent
Minimum Experience: 1 Year
Work Location: Kuala Lumpur
#J-18808-Ljbffr-
Customer Service Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full timeCustomer Service Specialist (Complaints Specialist)Are you an individual who excels in client-facing roles and possesses a genuine interest in financial markets?Our mission is to act as an impartial intermediary between the company and its clients, ensuring the prompt and effective resolution of client concerns. By addressing issues with professionalism and...
-
Sales Development Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeSales Development Specialist RequiredWe are looking for a results-driven individual to join our sales team as a Sales Development Specialist. In this role, you will be responsible for conducting outbound calls to potential customers, managing a portfolio of accounts, and developing positive relationships with clients.
-
Customer Service Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAt Prudential, we strive to be partners for every life and protectors for every future. Our purpose drives everything we do by creating a culture in which diversity is celebrated and inclusion assured.We are seeking an exceptional Customer Service Specialist to join our team! As a key member of our Contact Centre, you will play a vital role in delivering...
-
Customer Service Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeCustomer Service Specialist122338Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.Key AccountabilitiesSets and achieves targets to maintain productivity, efficiency and quality standards.Meet the requirements...
-
Customer Service Specialist
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ingredion Full timeLocation : Kuala Lumpur, MalaysiaReports to : Customer Service SupervisorDirect reports : NoneWorkplace type : HybridThe Customer Service Specialist is responsible for all local customer service activities and processes for food customers.Core Responsibilities:Fully responsible for customer service function.Update PO received in timely manner and process...
-
Telemarketing Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeAs a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full timeAbout the RoleWe are looking for a highly skilled Mandarin/Cantonese Customer Service Specialist to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch service to our clients through various communication channels.Your key responsibilities will include handling customer complaints, resolving issues, and providing...
-
Compliance and Customer Service Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full timeWe are seeking a highly motivated and detail-oriented individual to join our team as a Compliance and Customer Service Specialist. In this role, you will be responsible for ensuring the smooth operation of our client onboarding process.Duties and Responsibilities:Perform client screening and account opening processesReview and update existing compliance...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Yaoyao Malaysia Info Tech Sdn Bhd. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that all customer-related issues are resolved in a timely and professional manner.
-
Customer Service Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeJob Description:We are seeking a Senior Customer Service Live Chat Specialist to join our dynamic team in Kuala Lumpur. In this role, you will provide real-time support via live chat, ensuring a seamless and positive experience for our customers.You will be part of a 24/7 rotational schedule, including weekends and public holidays. The ideal candidate will...
-
Financial Operations Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob DescriptionThe role of a Financial Operations Specialist at Commerz Global Service Solutions involves processing various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting sales units through careful, legally secure, swift, and cost-effective processing.Employees in this service group are committed to...
-
Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeSenior Customer Service P2P SpecialistWe are seeking a highly skilled and experienced Senior Customer Service P2P Specialist to join our team at Bybit. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently.The...
-
Financial Services Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeAbout This OpportunityAEON Credit Service (M) Berhad invites applications from highly motivated Sales Service professionals seeking a challenging role in selling personal loans and credit cards in the Klang Valley area. As a key member of our team, you will have the opportunity to develop your sales and customer service skills, working closely with...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pine Labs Full timePine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE.Customer Support SpecialistWe are looking for individuals who share our core belief - 'Every Day is Game day'. Our mission is to enrich the world through the power of digital commerce and financial services.The role of Customer Support plays a vital part in...
-
Livechat/Email Customer Service Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeLivechat/Email Customer Service Specialist (Payments)Bybit Federal Territory of Kuala Lumpur, MalaysiaBybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and...
-
Service Delivery Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob OverviewAs a Customer Service Specialist at Businesslist, you will be responsible for delivering exceptional non-voice customer service, processing orders and transactions with accuracy and efficiency. You will also build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.We are looking for a...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeSpecialist / Senior Specialist Stock Borrowing & LendingThe task is to process various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting the sales units through careful, legally secure, swift, and cost-effective processing. Employees of this service group are committed to the proper handling of the...
-
Customer Service Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full timeThis Customer Service Professional role is an exciting opportunity to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a key member of our front desk operations, you will be responsible for delivering outstanding customer service and ensuring that our guests have a memorable stay.Responsibilities...
-
Customer Service Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full timeJob OverviewThis position is ideal for a talented individual with experience in technical customer support, financial services, or related fields. As a Technical Customer Support Engineer, you will assist customers globally with Swift operational challenges.You will work closely with customers to resolve issues, share your knowledge and expertise, and build...
-
Support Services Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeAbout the RoleThis is an exciting opportunity for a Support Services Specialist to join our dynamic team at MindPec Solutions. As a Customer Support Advisor, you will be responsible for providing exceptional support to our customers, with a strong emphasis on Japanese language skills.Key responsibilities include handling customer inquiries, resolving issues,...