Customer Service Specialist
3 days ago
Are you an individual who excels in client-facing roles and possesses a genuine interest in financial markets?
Our mission is to act as an impartial intermediary between the company and its clients, ensuring the prompt and effective resolution of client concerns. By addressing issues with professionalism and efficiency, we strive to enhance the client experience, prevent issue escalation, and uphold the integrity of the organization. Through our commitment to high standards of service, we aim to foster long-term client satisfaction and trust.
Responsibilities:
- Independently manage daily trade investigations and complaints tasks.
- Investigate and resolve client complaints in accordance with the company's Standard Operating Procedures (SOP).
- Provide knowledgeable and empathetic support to clients, addressing their concerns with clarity and professionalism.
- Handle complex or challenging complaints with composure, implementing authorized compensatory measures when appropriate.
- Work autonomously while demonstrating initiative, with access to ongoing support as needed.
- Proactively identify and report emerging patterns in client feedback and complaints to improve service delivery.
- Contribute to the continuous improvement of quality control processes, ensuring compliance with company standards.
- Address client grievances using established response protocols, tailoring solutions to meet individual client needs.
- Conduct thorough research and draft personalized responses to client inquiries, with oversight and support until proficiency is achieved.
Requirements:
- Minimum of 2 years of experience in customer service or complaints handling.
- Exceptional written communication skills in English, with a strong command of grammar. Fluency in spoken English is a plus.
- Familiarity with financial products, as well as experience using MT4 and trading platforms, is a plus.
How do your skills match this job?
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a customer service specialist?
- Do you have customer service experience?
- How would you rate your English language skills?
- How many years' experience do you have as a Complaints Specialist?
Perks and benefits: Medical, Dental, Staff Hospitalisation Insurance, Birthday gift & more.
#J-18808-Ljbffr-
Customer Service Specialist
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeAs a Customer Service Specialist at OCBC, you will play a pivotal role in delivering exceptional service to our customers. Your primary responsibility will be to attend to inbound calls and enquiries related to various consumer financial products and services.You will handle calls professionally by providing accurate and timely information, and able to...
-
Sales Development Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeSales Development Specialist RequiredWe are looking for a results-driven individual to join our sales team as a Sales Development Specialist. In this role, you will be responsible for conducting outbound calls to potential customers, managing a portfolio of accounts, and developing positive relationships with clients.
-
Customer Service Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAt Prudential, we strive to be partners for every life and protectors for every future. Our purpose drives everything we do by creating a culture in which diversity is celebrated and inclusion assured.We are seeking an exceptional Customer Service Specialist to join our team! As a key member of our Contact Centre, you will play a vital role in delivering...
-
Customer Service Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeCustomer Service Specialist122338Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.Key AccountabilitiesSets and achieves targets to maintain productivity, efficiency and quality standards.Meet the requirements...
-
Customer Service Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ingredion Full timeLocation : Kuala Lumpur, MalaysiaReports to : Customer Service SupervisorDirect reports : NoneWorkplace type : HybridThe Customer Service Specialist is responsible for all local customer service activities and processes for food customers.Core Responsibilities:Fully responsible for customer service function.Update PO received in timely manner and process...
-
Customer Service Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeCustomer Service Specialist Posting Date : 13 Jan 2025 | Close Date : 13 Apr 2025Client Background:BPO wing that offers a spectrum of services, from data analysis, customer service, and risk management to administration, IT support, human resources, marketing, and beyond.Location: KLTenure: Permanent roleSalary: Basic SalaryKey ResponsibilitiesDeliver...
-
Customer Service Representative
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full timePacific Asiawide Group is one of the world's largest face-to-face advertising and marketing companies. We are seeking an exceptional sales and customer engagement professional to join our dynamic team.The ideal candidate will be responsible for achieving sales goals through leading and coaching a team of sales and customer service specialists. The role...
-
Electrical Equipment Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob OverviewAt Wohn-Service-Team, we are seeking a skilled Electrical Equipment Specialist to join our team. This is an exciting opportunity to work on various power solutions and related systems in a field service role. The ideal candidate will have sufficient relevant experience in repairing electrical/electronic equipment at the component level.Main...
-
Telemarketing Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeAs a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...
-
Customer Service Representative
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Yaoyao Malaysia Info Tech Sdn Bhd. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that all customer-related issues are resolved in a timely and professional manner.
-
Customer Service Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAbout UsWe are Prudential Hong Kong Limited, a leading insurance company dedicated to providing innovative solutions to our customers.Our team is passionate about delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention at all times.We believe in creating a positive and inclusive work environment...
-
Customer Service Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeJob Description:We are seeking a Senior Customer Service Live Chat Specialist to join our dynamic team in Kuala Lumpur. In this role, you will provide real-time support via live chat, ensuring a seamless and positive experience for our customers.You will be part of a 24/7 rotational schedule, including weekends and public holidays. The ideal candidate will...
-
Financial Operations Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob DescriptionThe role of a Financial Operations Specialist at Commerz Global Service Solutions involves processing various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting sales units through careful, legally secure, swift, and cost-effective processing.Employees in this service group are committed to...
-
Customer Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeSenior Customer Service P2P SpecialistWe are seeking a highly skilled and experienced Senior Customer Service P2P Specialist to join our team at Bybit. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently.The...
-
Financial Services Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeAbout This OpportunityAEON Credit Service (M) Berhad invites applications from highly motivated Sales Service professionals seeking a challenging role in selling personal loans and credit cards in the Klang Valley area. As a key member of our team, you will have the opportunity to develop your sales and customer service skills, working closely with...
-
Customer Service Representative
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pine Labs Full timePine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE.Customer Support SpecialistWe are looking for individuals who share our core belief - 'Every Day is Game day'. Our mission is to enrich the world through the power of digital commerce and financial services.The role of Customer Support plays a vital part in...
-
Livechat/Email Customer Service Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeLivechat/Email Customer Service Specialist (Payments)Bybit Federal Territory of Kuala Lumpur, MalaysiaBybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and...
-
Service Delivery Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob OverviewAs a Customer Service Specialist at Businesslist, you will be responsible for delivering exceptional non-voice customer service, processing orders and transactions with accuracy and efficiency. You will also build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.We are looking for a...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeSpecialist / Senior Specialist Stock Borrowing & LendingThe task is to process various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting the sales units through careful, legally secure, swift, and cost-effective processing. Employees of this service group are committed to the proper handling of the...
-
Customer Service Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full timeThis Customer Service Professional role is an exciting opportunity to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a key member of our front desk operations, you will be responsible for delivering outstanding customer service and ensuring that our guests have a memorable stay.Responsibilities...