Customer Service Executive

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Asia Pacific Full time

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Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description
Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.

What You'll Need To Bring To The Party
The candidate should possess good listening skills, and the ability to respond quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

  • Excellent interpersonal skills, written and oral communication skills.
  • Strong phone contact handling skills and active listening.
  • Great attention to detail, good analytical and problem-solving skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and as part of a team.

What You'll Be Doing

  • Handle daily customer's order fulfilment, and a strong commitment to ensure delivery in a timely and accurate manner.
  • Handle daily customers' incoming and outgoing calls, emailing.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Regular feedback to the management on customer's comments, feedback on our products and services.
  • Exercise basic salesmanship to promote/upsell all relevant products to increase the business revenue.
  • Assist in new product testing, implementation and launches.
  • Responsible for deploying and applying all company policies, procedures and standards.
  • Perform and achieve the KPI as assigned.
  • Contribute to team effort by accomplishing related results as needed.

Qualifications

  • Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
  • Proficient in MS Office (Word, Excel & Outlook).
  • A minimum of 2 years working experience in the related field.
  • Resilient to thrive in a complex environment.

Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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