Korean Customer Service Associate

7 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Customer oriented Customer Care

3 Deliver a consistent high level of customer service.

4 Ensure correct representation of the customer’s corporate and brand images in all interactions.

5 Maintain product and procedural knowledge and expertise associated with supported products and brands.

6 Escalate potential service issues with Supervisor or designated customer contact person / group.

7 Provide cover for other First Line Agents in their absence, either within the same team or across teams.

8 Liaise with Supervisor on specific projects where requested.

9 Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.

10 Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.

11 Attend regular Team Meetings and product/process training to upskill knowledge


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