![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Korean Customer Service Associate
2 weeks ago
**Role**:Customer Care Officer
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service Customer oriented Customer Care
3 Deliver a consistent high level of customer service.
4 Ensure correct representation of the customer’s corporate and brand images in all interactions.
5 Maintain product and procedural knowledge and expertise associated with supported products and brands.
6 Escalate potential service issues with Supervisor or designated customer contact person / group.
7 Provide cover for other First Line Agents in their absence, either within the same team or across teams.
8 Liaise with Supervisor on specific projects where requested.
9 Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
10 Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.
11 Attend regular Team Meetings and product/process training to upskill knowledge
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