Customer Service Representative

5 months ago


Kuala Lumpur, Malaysia Spark Hunts Resources Full time

**Customer Service Representative (Korean Speaker )**

**Job Descriptions**:

- Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations. Management which cannot be completed within the agreed procedures.

**Job Requirements**:

- Min Diploma or Customer Service or related field.
- Min 2 years working experience as a social media agent, customer service or similar role.
- Required Language : Good command of spoken and written English, Korean with multi language skills will be a plus.
- Strong people skills : Ability to navigate difficult situations and stay calm under pressure.
- Solutions mindset, quick learner and multi-task to solve issue for Customers, while managing time.
- **Willing to work at Kuala Lumpur**

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Korean (preferred)
- Korean & English (preferred)



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