Customer Service Representative
2 weeks ago
This are some of the responsibilities you will undertake.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- At least 3 months experience as customer service representative.
- SPM and above allowed for this role.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM3,300.00 - RM3,600.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
COVID-19 considerations:
All COVID-19 protocols will be observed.
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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