Customer Service Representative
5 days ago
**Job Brief**:
**Responsibilities**:
- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.
**Job Requirements**:
- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly
**Job Type**: Contract
Contract length: 24 months
Pay: RM2,000.00 - RM3,000.00 per month
Application Question(s):
- are you able work 24/7 shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- English (preferred)
-
Customer Service Representative
4 days ago
Kuala Lumpur, Malaysia Huntsman Full timeJob Description: Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full timeJob OverviewWe are seeking a Customer Service Representative to join our team at Shangri-La Shared Services Sdn Bhd. As a key member of our global contact centre, you will be responsible for providing exceptional service to our customers in Mandarin and Cantonese.In this role, you will have the opportunity to work with a diverse range of clients, develop...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AECO Technologies (M) Sdn Bhd Full timeAECO Technologies (M) Sdn Bhd is looking for a Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers, addressing their queries and feedback in a timely and professional manner. Your exceptional communication skills will enable you to represent the company and promote our products to walk-in...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SLS Bearings Full timeWe are looking for a talented Customer Service Representative to join our team at SLS Bearings.Job DescriptionAs a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships between our company and its clients. Your primary responsibilities will include providing exceptional service...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full timeJob Overview: At Wealth Mastery Academy, we are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a Customer Service Representative, you will play a vital role in delivering exceptional customer support and ensuring that customers have a positive experience with our company.The ideal candidate will have excellent verbal and...
-
Customer Service Representative
2 days ago
Kuala Lumpur, Malaysia GOIP AULA LTD Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Malaysia GOIP AULA LTD Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Customer Service Representative
12 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Muji Malaysia Sdn Bhd Full timeJob SummaryMuji Malaysia Sdn Bhd is seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer service, resolving customer complaints, and working collaboratively with our sales team to achieve outstanding results.
-
Mps Services Customer Service Representative
2 weeks ago
Kuala Lumpur, Malaysia Schlumberger Full time**Customer Service Representative**: - Technology | Manufacturing**Mission**: - The Customer Service Representative is responsible for providing and maintaining updated information for customers.**Responsibilities**: - These responsibilities are activities that correspond to the metro stops and key processes.- Invoice Intercompany Customer - Process...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Malaysia GlobalBlue_IT Full timeThe Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our Contact Centre team at OCBC. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.The successful candidate will possess excellent communication skills, a strong customer-centric mindset, and the...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SLS Bearings (Malaysia) Sdn Bhd Full timeJob Description:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Customer Interaction: Respond to customer inquiries, concerns, and complaints in a timely...
-
Customer-service-representative
5 days ago
Kuala Lumpur, Malaysia Freelancing Full time**Responsibilities**: I am Hiring For a Customer Service Representative ( Chat Support ). Language: - English (Local) Location: - KL Sentral Timing: - Rotational Shifts 24*7 - Min 1-2 years of Customer Service Experience - Bachelor's Degree or Diploma with min 1 year of call center experience **Salary**: - Negotiable + Shift Allowance + KPI...
-
Financial Service Representative
12 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeAEON Credit Service (M) Berhad is a leading consumer financing provider that offers innovative financial solutions to meet the needs of our customers. As a Financial Service Representative, you will play a key role in selling and promoting our personal loan and credit card products to customers.Key Responsibilities:To identify and pursue sales opportunities...
-
Customer Service Representative
10 minutes ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our Contact Centre team. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving customer queries in a timely and professional manner.The ideal candidate will have excellent communication skills, a strong attention to...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Malaysia growthfn Full time**Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
4 days ago
Kuala Lumpur, Malaysia Nezda Technologies (Malaysia) Full time**Role: Customer Support Representative (Mandarin)** **Location: Kuala Lumpur** - Provides a high-level of professional, competent service assistance. - Identifies customer requirements **Salary**: From RM3,000.00 per month Schedule: - Day shift - Evening shift - Flexible hours - Night shift Application Question(s): - Do You speak Mandarin...
-
Customer Service Representative
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Bybit. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via live chat or email.You will be assisting clients on all inquiries related to various payment processes, including...
-
Sales and Customer Service Representative
12 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia L'Occitane Full timeL'OCCITANE is a leading luxury skincare brand that values innovation and excellence. We are seeking a talented Sales and Customer Service Representative to join our team in Malaysia. As a Sales and Customer Service Representative, you will be responsible for selling and promoting L'OCCITANE skincare products, providing expert customer service, and...
-
Customer Service Representative
4 weeks ago
Kuala Lumpur, Malaysia Mann Travel & Tours Sdn Bhd Full time**Responsibilities**: - *OBLIGATORY TO HAVE DRIVING LICENSE* - *PREFERABLY LIVE NEAR AMPANG* - Job Summary - Customer Service Representative - A Customer Service Representative (CSR) is responsible for providing the utmost professionalism and exceptional customer service. The primary purpose of the CSR is taking bookings and explaining the terms of rental...