Airlines Customer Service

(1) The Airline Station Manager job is extremely important, not only are they in charge of all the flights, but they are also in charge of a host of other things in connection with airline flights. (2) The Airline Station Manager is also responsible for all the in flight services. They have to ensure that all the passengers in the flight are served well....

**Reports To**: Duty Manager FOCA **Department**: GH - Passenger Services **Role Purpose**: Handling FOCA daily operation at check in counter and departure gate as per SLA **Key Accountability**: Provide highest customer service standards to FOCA Compliance to customer airlines's safety,security & regulatory procedures Ensuring customer airlines on time...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost reduction and IT Security. **Key Accountability**: - Set direction on IT...

**Reports To**: Duty Manager, Aircraft Services **Division**: AeroDarat Services **Department**: ADS - KLIA Ops Aircraft Services **Role Purpose**: Perform Ramp and Baggage Services activities in accordance to SOP and responsible for smooth coordination of Ramp and Baggage Services activities performed by AeroDarat and Vendor as per customer airlines...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...

**Reports To**: - Senior Executive, Benefits Services **Position Summary**: - Working together with the team in managing the day-to-day staff travel-related queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time delivering accurate and timely responses to customers.. **Key...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

**Reports To** - Senior Manager, Product & Design **Role Purpose** **Key Accountability** - Develop and implement digital experience blueprint strategy to enhance the digital customer experience from pre-purchase up to the airport/gate experience. - Analyze customer feedback, data and trends to identify areas of improvement and opportunities to optimize...

**Location**: Cyberjaya, Malaysia **Salary**: RM 8,000 + RM 400 KPI **Shift**: 24/7 Rotational (5 days on, 2 days off) **Start Date**: October 21, 2024 **Open Positions**: 4 **Requirements**: - Bachelor’s degree - Minimum 1 year of customer service experience in the airline or booking industry (required) **Responsibilities**: **Key Duties Include**: -...

Position: Customer Service (Airlines) - Thai speaker Location: KL Sentral Working hours: Rotational shift between 9 AM - 9 PM Working days: 5 working days, 2 off days; Monday to Sunday **Salary**: RM4,000 + RM200 housing allowance + KPI bonus **Requirements**: - Native Thai speaker - Good English, B2 level at least - Diploma and...

Position: Customer Service (Airlines) - Thai speaker Location: KL Sentral Working hours: Rotational shift between 9 AM - 9 PM Working days: 5 working days, 2 off days; Monday to Sunday **Salary**: RM4,000 + RM200 housing allowance + KPI bonus **Requirements**: - Native Thai speaker - Good English, B2 level at least - Diploma and...

Location: KL Sentral (Nearby LRT KL Sentral) Type : Permanent Salary : Basic RM4,000 + RM200 House Allowance + KPI Working Hours: 9 AM - 9 PM (9 hours working, rotational) (Monday - Sunday) **Rotational week off** **Duties and Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...

**Reports To**: - Security Senior Executive, KUL Operations **Role Purpose**: - Supervise, administer and perform technical, protective and investigate work on improperly documented passengers on MH and customer airlines on a day-to-day operations. **Key Accountability**: - Supervise and monitor staff for inspecting and verifying the authenticity of...