Airlines Customer Support

**Reports To**: Senior Manager, Joint-Airline Business & Partnership Strategy **Role Purpose**: Translate the MAG airline partnership strategy into partnership plans and project manage the plan for Joint Business partners and some strategic partners **Key Accountability**: - Project manage the implementation of at least one specific joint business and...

**Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost reduction and IT Security. **Key Accountability**: - Set direction on IT...

**Job Title: Japanese Customer Support Representative (Airlines) - NO NIGHT SHIFT** **Location**: Kuala Lumpur, Malaysia **Work Schedule**: - Monday to Sunday Shift from 8 am to 8 pm - 5 days per week (9-hour shift per day with 1-hour break) **Employment Package**: - Competitive basic salary up to MYR 10,000 per month - Comprehensive training provided -...

**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...

Company Overview: Informa Markets is a leading provider of global platforms for industries, creating opportunities for businesses to connect and thrive. Our division within Informa organises over 500 large-scale branded events annually, fostering relationships between buyers and sellers across 14 specialist markets.Job Description: As an Airline (Sr...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language customer support Native speaker knowledge of airline policies - We are currently hiring for** Customer Service Representative...

**Responsibilities**: Seize this opportunity to support an award winning International Airline Company Job Responsibilities: - Deliver world-class customer service while responding to customer inquiries and concerns via the chat channel - Address travel-related inquiries and issues communicated - Assist customers with upgrade requests, baggage inquiries,...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai customer support knowledge of airline policies - We are currently hiring for** Customer Service Representative (Thai) for **Airlines...

**Reports To**: - Senior Manager Cabin Crew, In-Flight Services **Role Purpose**: - To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding...

We're seeking a dedicated and results-driven professional to fill the role of Global Airline Partnership Specialist in Malaysia.As a Global Airline Partnership Specialist, you'll be responsible for maintaining effective communication and close collaboration with airline partners, promptly collecting and updating relevant policies. You'll work closely with...

Required Skills and QualificationsAccount Management: Proven track record of developing and retaining long-term strategic relationships at all levels of seniority.Business Development: Strong understanding of airline network planning processes and airline strategies.Communication: Excellent presentational skills, able to communicate and engage with existing...

**Job Title**: Manager, Joint-Airline Business & Partnership Strategy **Reports To**: Senior Manager, Joint-Airline Business & Partnership Strategy **Role Purpose**: Translate the MAG airline partnership strategy into partnership plans and project manage the plan for Joint Business partners and some strategic partners **Key Accountability**: - Project...

**Reports To**: Duty Manager, Aircraft Services **Division**: AeroDarat Services **Department**: ADS - KLIA Ops Aircraft Services **Role Purpose**: Perform Ramp and Baggage Services activities in accordance to SOP and responsible for smooth coordination of Ramp and Baggage Services activities performed by AeroDarat and Vendor as per customer airlines...

(1) Airline Sales Manager oversees all of a district’s reservations and ticket sales offices, and the sales representatives in that district. (2) Sales Manager promote their airline to businesses and organizations in an effort to sell cargo space and plane tickets. (3) To have relevant planning and sales strategy in order to capture and diversify sales...

**Reports To** - Senior Manager, Project Management Office **Role Purpose** - Lead, coach and provide support, tactical coordination and monitoring for all programmes and initiatives carried out for all the departments under Airlines Business (AB) Vertical to ensure its proper closure and successful implementation. **Key Accountabilty** - Support Airlines...

About the Role: We are seeking an experienced Regional Airline Partnership Executive to join our team in Asia Pacific. The successful candidate will have a proven track record in developing and implementing airline partnerships, with a strong understanding of airline strategies and network planning processes.Key Responsibilities:Develop and maintain...

**Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...