Japanese Speaking Customer Support

5 months ago


Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

**Job Title: Japanese Customer Support Representative (Airlines) - NO NIGHT SHIFT**

**Location**: Kuala Lumpur, Malaysia

**Work Schedule**:

- Monday to Sunday Shift from 8 am to 8 pm
- 5 days per week (9-hour shift per day with 1-hour break)

**Employment Package**:

- Competitive basic salary up to MYR 10,000 per month
- Comprehensive training provided
- Health and medical insurance coverage
- Annual leave and medical leave entitlements

**Relocation Support**:

- Malaysia work visa sponsorship
- Flight ticket to Malaysia for overseas applicants
- First 2 weeks of temporary hotel accommodation provided

**Company Overview**:
We are a dynamic and customer-centric organization in search of a talented Japanese Customer Support Representative to join our team. As a vital member of our support team, you will play a pivotal role in delivering exceptional service to our Japanese-speaking clientele.

**Responsibilities**:

- Address customer inquiries, troubleshoot issues, and promptly resolve problems.
- Accurately document customer interactions in our ticketing system.
- Collaborate with cross-functional teams to ensure customer satisfaction.

**Requirements**:

- Fluency in Japanese: Native or near-native proficiency in spoken and written Japanese.
- Customer Service Experience: Minimum of 6 months of related experience in customer service, with prior experience in airline customer support being advantageous.
- Education: Degree or diploma holder.
- Communication Skills: Strong communication abilities in both Japanese and English.
- Problem-Solving Abilities: Excellent troubleshooting and problem-solving skills.
- Professionalism: Familiarity with international business etiquette and professional conduct.
- Tech-Savvy: Comfortable using customer databases, ticketing systems, and other relevant tools.

**Additional Information**:

- This position offers opportunities for growth and career development.
- Competitive compensation package and benefits are provided.

If you meet the qualifications and are enthusiastic about delivering exceptional customer support, we invite you to apply

**Salary**: Up to RM10,000.00 per month

Schedule:

- Afternoon shift
- Day shift



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