Chat Support

3 days ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: - Chat Support - Japanese

Location: Kuala Lumpur, Malaysia

**Salary**: Total Package RM 9,900

Language: Japanese + English

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 15

Min Requirements:

- Degree - Fresher also will do
- Diploma - 5 year CS experience

:
DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.

**Job Types**: Full-time, Permanent

**Salary**: RM9,900.00 per month

Application Question(s):

- What nationality are you?



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