Chat Support
5 months ago
Vacancy: - Chat Support - Japanese
Location: Kuala Lumpur, Malaysia
**Salary**: Total Package RM 9,900
Language: Japanese + English
Profile: Chat Support
Timings: Rotational Shifts (24*7)
Headcount: 15
Min Requirements:
- Degree - Fresher also will do
- Diploma - 5 year CS experience
:
DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.
**Job Types**: Full-time, Permanent
**Salary**: RM9,900.00 per month
Application Question(s):
- What nationality are you?
-
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