Chat Support Executive

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Chat Support Executive

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Japanese language Chat Support
- New & Urgent Requirements*

Japanese - Chat Support*

We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?

*Vacancy: - Chat Support - Japanese*

Location: Kuala Lumpur, Malaysia

**Salary**: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200

Language: Japanese + English

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 15

Min Requirements:

- Degree - Fresher also will do
- Diploma - 5 year CS experience

*:*

*DUTIES AND RESPONSIBILITIES:*
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.



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