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Chat Support

1 month ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: - Chat Support - Mandarin Speaker

Location: Kuala Lumpur, Malaysia

**Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance

Language: Mandarin + English

Working Hour: 24*7 Rotational

Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp

Joining Date : Immediate

Headcount: 20

Job Summary:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

**Job Types**: Full-time, Permanent

Pay: RM4,100.00 - RM4,600.00 per month

Application Question(s):

- What nationality are you?
- Kindly provide your Facebook URL/link?

Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.
- The salary range between RM 4100 - RM 4,600, are you okay with it?
- Rotational shift which include night, are you okay with it?
- Can you speak, write and read Mandarin?
- The role is urgent, how soon can you join?