Chat Support
6 months ago
Vacancy: - Chat Support - Mandarin Speaker (Work on site)
Location: Kuala Lumpur, Malaysia
**Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 24*7 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp
Joining Date : Immediate Joiner
Headcount: 10
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
**Job Types**: Full-time, Permanent
Pay: RM4,100.00 per month
Application Question(s):
- What nationality are you?
- Kindly provide your Facebook URL/link?
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.
- The salary range between RM 4100 - RM 4,600, are you okay with it?
- Rotational shift which include night, are you okay with it?
- Can you speak, write and read Mandarin?
- Work on site, are you okay with it?
- The role is urgent, can you join immediate?
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support Executive
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...
-
Chat Support Specialist
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support Agent
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Net2source LLP Full timeGreeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...
-
Native Vietnamese
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...
-
Chat Support- Vietnamese
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese Chat Support - Pay - Basic: RM4000 Complexity allowance: RM500 Housing allowance: RM200 KPI monthly: up to RM300 Please be advised that profiles...
-
Chat Support
1 month ago
Kuala Lumpur, Malaysia Growthfn Full timeJob Summary: We are looking for a dedicated and customer-oriented Chat Support Representative who is fluent in Korean and English to join our BPO team. In this role, you will provide real-time assistance to Korean-speaking customers through chat, offering support, resolving issues, and answering product-related questions. The ideal candidate will be quick,...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeWe are currently hiring for Chat Support to support our biggest social media client. Are you Interested or know someone that might be interested? **Education/Requirement**: - Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the...
-
Chat Support-mandarin Speaker
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Chat Support - Mandarin speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,500 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (up to RM800) **Requirements**: - Able to read and write in simplified and traditional Chinese - Open to fresh graduates and diploma holders with no working...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeThe Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia **Salary**: Total Package RM 9,900 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 15 Min Requirements: - Degree - Fresher also will do - Diploma - 5 year CS experience : DUTIES AND RESPONSIBILITIES: - Understand customer enquiries...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia growthfn Full timeThe Chat Support Representative - Mandarin Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Mandarin. The representative will work closely with team members to...
-
Chat Support- Mandarin Speaker
6 months ago
Kuala Lumpur, Malaysia GRATITUDE INC. Full timeCHAT SUPPORT -LOCAL MALAY, MANDARIN SPEAKER 23 HC. RM3.7k - RM4.1 complexity allowance + RM200 Housing allowance + KPI Allowance + Shift Allowance Can work on a rotational shift 24/7 and on weekends and holidays. Good English comms skills Pay: From RM4,100.00 per month **Benefits**: - Flexible schedule Application Question(s): - Can you read and write...
-
Chat Support Representative
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Vietnamese - **Job Title**: Chat Support Representative (Vietnamese Speaker) **Salary Range**: RM3,700 - RM4,000 We are currently seeking a highly...
-
Chat Support-korean Speaker
6 months ago
Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time**Position Overview**: We are currently seeking a dynamic and customer-focused individual to join our team as a Bilingual Chat Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our diverse client base through various digital chat platforms. **Key Responsibilities**: -...
-
Vietnamese Chat Support Sns Advertisement
6 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Role: SNS Advertisement - Chat Support (Working in Malaysia)** **Company Summary** - Industry: BPO - Location: Kuala Lumpur, Malaysia **Working Condition** - Employment Status: Permanent - **Salary: VND 27,000,000 - 30,000,000 (**RM4,5000 - 5,500) - Working hour: 24/7 **Responsibilities**: - Understand customer enquiries and ensure they are answered or...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Chat Support - Mandarin Speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,200 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (RM300) + shift allowance (RM400) **Requirements**: - Able to read and write in simplified and traditional Chinese - Open to fresh graduates with no working...