Chat Support
3 weeks ago
Greeting from Net2Source
I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance.
Position
- chat support
Language
- Mandarin, Cantonese, Chinese
Location
- Malaysia
Shift timing
- 5 days working, Rotational shifts
Experience
- Min 6 months CS experience / Freshers can apply.
Job Description:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Handle customer's concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customers
- Ability to multitask, detailed oriented and possess good problem-solving skills
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
- Passionate in helping to resolve customer issues / queries and complaint handling
- A team player who thrives in a fast paced, dynamic environment
- A self-starter who can work independently and under mínimal supervision
- Able to determine the problem/sentiment of each interaction and responds professionally
- Communicating with customer through all channel (phone, social media, digital, chat, etc.)
Thanks
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