Chat Support Executive
1 week ago
Role:
Chat Support Executive
Timings:
Flexible (Permanent)
Industry:
BPO
Work Mode:
Work from office
Functional Area:
ITES /
BPO / Customer Service
Process:
Voice
Key Skills:
Japanese language Chat Support
- New & Urgent Requirements*Japanese
- Chat Support*We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?
Salary:
RM 8400(Fresh)/ RM8700(Experience)+
Complexity Allowance:
RM1000 +
Housing Allowance:
RM200
Language:
Japanese + English
Profile:
Chat Support
Timings:
Rotational Shifts (24*7)
Headcount: 15
Min Requirements:
- Degree
- Fresher also will do
- Diploma 5 year CS experience
*DUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native
NOTE:
Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.
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