Chat Support Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Chat Support Executive

Timings:
Flexible (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Japanese language Chat Support

  • New & Urgent Requirements*Japanese
  • Chat Support*We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?
*Vacancy: - Chat Support - Japanese*Location: Kuala Lumpur, Malaysia

Salary:
RM 8400(Fresh)/ RM8700(Experience)+

Complexity Allowance:
RM1000 +

Housing Allowance:
RM200

Language:
Japanese + English

Profile:
Chat Support

Timings:
Rotational Shifts (24*7)

Headcount: 15

Min Requirements:

  • Degree
  • Fresher also will do
  • Diploma 5 year CS experience
*:

*DUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language

NOTE:
Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.
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