Chat Support Representative
7 days ago
About Growthfn
Growthfn is a leading provider of BPO services, committed to delivering exceptional customer experiences through innovative solutions and technologies.
We are seeking a highly skilled and dedicated Chat Support Representative to join our team, supporting our mission to provide world-class customer service in a fast-paced environment.
Key Responsibilities:
- Provide real-time assistance to Korean-speaking customers through live chat, offering support, resolving issues, and ensuring a seamless customer experience.
- Understand customer inquiries, troubleshoot issues, and offer accurate solutions, escalating cases as necessary.
- Adhere to company guidelines and BPO quality standards to ensure consistency and professionalism in all interactions.
- Accurately document customer interactions and case details in the CRM system for future reference and quality control.
- Collaborate with colleagues and supervisors to improve customer service processes and resolve issues efficiently.
- Strive to meet or exceed chat support performance targets, including response time, resolution rate, and customer satisfaction scores.
Requirements:
- Fluent in Korean and English (written communication).
- Previous experience in customer service or chat support, preferably within a BPO or call center setting.
- Proficiency with chat support and CRM software.
- Strong written communication skills with a friendly and professional tone.
- Ability to identify solutions and resolve issues in a timely and courteous manner.
- Willing to work in shifts, including evenings, weekends, and holidays as required.
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