Chat Support Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

TDCX Federal Territory of Kuala Lumpur, Malaysia

Fintech Live Chat Support Job Description:

We power the world's best brands by delivering top-tier digital customer experiences.

Responsibilities:
  • Resolve customer issues clearly and efficiently.
  • Ensure first contact resolution & follow-ups with internal teams.
  • Share feedback to improve tools, procedures & customer journey.
Qualifications:
  • Diploma/Degree holders in any field (Fresh grads welcome).
  • Preferably 2+ years' experience in a similar role.
Benefits:
  • Comprehensive medical, insurance & social security coverage.
  • Premium workspaces in accessible locations.


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