Technical Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time
Job Description

We are looking for a highly motivated and organized Technical Service Representative to join our IT team at Hyva. As a key member of our Shared Services Centre in Kuala Lumpur, you will be responsible for providing technical support to end-users and ensuring the smooth operation of IT services.

Your primary duties will include investigating incoming IT related incident tickets, providing remote support, and solving incidents. You will also be responsible for fulfilling IT related service requests, such as creating user accounts, and supporting users via call, chat, email, and ticketing tools.

In this role, you will have the opportunity to work with various stakeholders across the business, including our Global functions teams in the Netherlands and other parts of the world.



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