Technical Service Representative
1 week ago
About Sunbytes
Sunbytes is a Tech & Talent Solutions company that focuses on delivering high-quality products and services. We foster a supportive, challenging work environment and offer comprehensive long-term partnerships, including recruitment and dedicated worldwide talents.
We are seeking a Remote Service Desk Engineer (Level 1) who will serve as the first point of contact for end users requiring IT assistance. This role involves providing first-line support across Networking, Cloud Services, and Laptop/Server environments, ensuring all incidents and service requests are resolved or escalated promptly and in accordance with ITIL v4 best practices.
Job Responsibilities:
- Provide technical assistance to users via phone, email, and ITSM tools.
- Log, categorize, and prioritize issues according to ITIL v4 guidelines.
- Troubleshoot or escalate issues related to networks, cloud platforms, and devices.
- Fulfill service requests such as account setup, password resets, and software installations.
- Maintain knowledge base articles and share best practices with team members.
The ideal candidate will have an Associate or Bachelor's degree in IT, Computer Science, or a related field, and preferred certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, and Cisco CCNA (entry-level). Experience in IT support or help desk roles is also essential for this position.
-
Technical Service Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full timeThe Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. This includes responding to customer emails, providing professional service assistance, and representing Microsoft to all customer segments.Responsibilities:Handle incoming inquiries via...
-
Technical Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeJob DescriptionWe are looking for a highly motivated and organized Technical Service Representative to join our IT team at Hyva. As a key member of our Shared Services Centre in Kuala Lumpur, you will be responsible for providing technical support to end-users and ensuring the smooth operation of IT services.Your primary duties will include investigating...
-
Technical Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeAbout the RoleWe are seeking an experienced Technical Service Representative to join our support team. In this role, you will be responsible for delivering top-notch support to our merchants. Key responsibilities include:Troubleshooting technical issues and providing solutions to customers.Collaborating with merchants to resolve issues and improve their...
-
Technical Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeRole OverviewThe Technical Service Representative role at FNZ is a key position within our IT team, focused on delivering top-notch technical support to our staff. This role encompasses a wide range of responsibilities, including troubleshooting and resolving technical issues, managing desktop deployments, and maintaining the smooth operation of all...
-
Technical Customer Service Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Group Full timeWelcome to Singtel Group, where we are passionate about delivering exceptional customer experiences.We are seeking a Technical Customer Service Representative to join our team, who will be responsible for providing technical support to our customers via various channels. This includes responding to customer inquiries, resolving issues, and escalating complex...
-
Customer Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeZurich 56 Company Ltd is seeking a Customer Service Representative to join its team in Kuala Lumpur, Malaysia.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. Your main responsibilities will involve:Supporting the seamless experience of customers and...
-
Customer Service Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full timeWe are looking for a talented Customer Service Representative to join our front desk team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and resolving any issues that may...
-
Technical Sales Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Azbil Malaysia Sdn Bhd Full timeWe are looking for a Technical Sales Representative to join our team at Azbil Malaysia Sdn Bhd. In this role, you will be responsible for the sales and marketing of our products and services.Job Description:Responsible for the sales & marketing of products and services.Meet customer requirements through service deliveries, establish customers, and identify...
-
Customer Service and Sales Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeWe are seeking a talented Customer Service and Sales Representative to join our team at AEON Credit Service (M) Berhad. In this role, you will be responsible for providing exceptional customer service and sales support.About the RoleTo deliver outstanding customer service, resolving queries and issues promptly and professionally.To promote and sell loan and...
-
Advanced Customer Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Scicom (MSC) Berhad Full timeAbout the RoleWe are seeking a skilled Advanced Customer Service Representative to provide top-notch technical support to our customers.
-
Customer Service Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Charge+ Full timeAt Charge+, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As an EV charging station support specialist, you'll play a critical role in delivering exceptional service to our customers.Respond promptly and professionally to customer inquiries via phone and/or email.Provide step-by-step assistance on using...
-
Technical Sales Representative
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Rothoblaas Full timeRothoblaas Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTechnical Sales RepresentativeAre you ready to become a key innovator and technology ambassador in the building sector and fall protection industry? If you thrive on innovation and want to represent a global brand, this is your chanceResponsibilitiesDrive Market Growth – Represent our...
-
Technical Customer Care Representative Position
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full timeTechnical Customer Care Representative PositionTECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.Be the first point of contact for all incoming tickets and distribute to the related teams.Drive...
-
Customer Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Scicom (MSC) Berhad Full timeCustomer Service Representative - Tech SupportWe are looking for a talented Customer Service Representative to join our team as a Technical Support Specialist. In this role, you will provide technical support to customers and work closely with our engineering team to resolve technical issues.The ideal candidate will have strong language skills, technical...
-
Customer Service Representative
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full timeCustomer Service RepresentativeWe are seeking a talented and motivated Customer Service Representative to join our team at Starhub Ltd. As a key member of our customer-facing division, you will play a vital role in delivering exceptional service to our customers.About the RoleThis position is responsible for providing dedicated and superior customer care...
-
Global Technical Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Genpact Full timeAbout the PositionThe Senior Technical Remote Support Engineer is a critical role within our Technical Services Team, responsible for providing technical support to our clients and ensuring seamless delivery of our products and services.ResponsibilitiesYou will be responsible for supporting remote teams and contributing to the development of L1 and L2 skills...
-
Technical Helpdesk Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full timeAbout This RoleWe are seeking an experienced Technical Helpdesk Representative to join our team at HCLTech. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Responsibilities:Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full timeAt PEOPLE PROFILERS, we are seeking a Customer Service Representative to join our team as a Player Support Executive. As a key member of our support team, you will be responsible for providing top-notch customer service and technical issue resolution via email, chat, social media, and other online platforms.Key Responsibilities:Handle multiple concurrent...
-
Technical Service Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeJob Title: Technical Support ExecutiveAbout Recooty :We are a leading computer brand seeking a skilled Technical Support Executive to join our team.Key Responsibilities:Answer customer inquiries and respond to their concerns via phone and emailProvide expert technical support for computer hardware and software issuesCollaborate with the contact centre team...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full timeJob DescriptionAs a Customer Service Representative at JustLogin, you will be responsible for managing customer expectations promptly, responding to customer inquiries, and resolving technical issues related to our HRMS software.You will also maintain detailed records of customer interactions and support issues in our CRM system, and prepare reports on...