Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Charge+ Full time

At Charge+, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As an EV charging station support specialist, you'll play a critical role in delivering exceptional service to our customers.

  • Respond promptly and professionally to customer inquiries via phone and/or email.
  • Provide step-by-step assistance on using our EV charging stations and mobile app.
  • Identify and resolve technical issues with EV chargers, including connectivity, hardware malfunctions, and payment processing errors.
About the Role

This is a full-time position that requires excellent verbal and written communication skills, as well as the ability to explain technical issues in simple terms.

  • Minimum Diploma or Bachelor's degree
  • Minimum 2 years of experience in customer service, technical support or troubleshooting roles.


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