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Customer Service Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

Growthfn is seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will be fluent in Korean and English, with previous experience in customer service or chat support. They will be responsible for providing real-time assistance to customers through live chat, offering support, resolving issues, and answering product-related questions.

Key Responsibilities:

  • Respond promptly to customer inquiries, providing accurate solutions and escalating cases as necessary.
  • Understand customer concerns, troubleshoot issues, and offer timely resolutions.
  • FOLLOW company guidelines and quality standards to ensure consistency and professionalism in all interactions.
  • Accurately document customer interactions and case details in the CRM system for future reference and quality control.
  • Collaborate with colleagues and supervisors to improve customer service processes and resolve issues efficiently.
  • Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.