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Chat Support

3 weeks ago

Kuala Lumpur, Malaysia MyGlit Full time

**Role**:Other Language Expert

**Timings**:Shifting Schedule (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

**Process**:Chat

Key Skills: Vietnamese Chat Support
- **Chat Support - Vietnamese**

**Location: Kuala Lumpur**

Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200

**Qualifications**:

- Bachelor’s degree in any field
- Can work on a rotational shift and on a weekend.
- Knowledge of social media platforms.
- Should have a valid passport for the next 14 months

**Duties & Responsibilities**:

- Respond to customer queries promptly and professionally via online chat.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Handle customer complaints and escalations, ensuring proper resolution and satisfaction.
- Guide customers through product features and functionalities to enhance their understanding and usage.
- Assist with order processing, billing inquiries, and account management tasks as required.
- Collaborate with other team members and departments to resolve complex issues effectively.
- Maintain accurate and up-to-date customer records and documentation in the company's systems.
- Follow established procedures and guidelines to ensure compliance with company policies.
- Strive to meet individual and team performance targets and key performance indicators (KPIs).
- Participate in ongoing training and development sessions to stay updated on products and processes