Chat Support

1 week ago

Kuala Lumpur, Malaysia growthfn Full time

The Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to deliver high-quality service and maintain customer loyalty.

**Key Responsibilities**
- **Customer Support via Chat**:

- Handle inbound customer chat interactions in Japanese, providing timely and accurate responses.
- Assist customers with inquiries about products, services, and account information.
- Resolve customer issues and complaints efficiently through chat, escalating complex cases when necessary.
- **Communication**:

- Communicate effectively with customers, ensuring a clear understanding of their needs and concerns.
- Translate complex information into simple, understandable language tailored to the customer’s level of understanding.
- Maintain professionalism and empathy in all customer interactions.
- **Problem Solving**:

- Identify and troubleshoot customer issues using available resources and tools.
- Provide customers with appropriate solutions and follow up to ensure complete resolution.
- Collaborate with other departments to address and resolve customer concerns.
- **Documentation and Reporting**:

- Document all customer interactions and actions taken in the customer relationship management (CRM) system.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Prepare and submit regular reports on customer feedback, issues, and resolutions.
- **Quality Assurance**:

- Adhere to quality assurance guidelines and standards to ensure high service levels.
- Participate in regular training sessions to stay updated on product knowledge, company policies, and customer service techniques.
- Contribute to the continuous improvement of chat support processes and practices.
- **Team Collaboration**:

- Work collaboratively with team members and other departments to improve service delivery.
- Share insights and feedback with the team to enhance overall customer satisfaction.
- Support new team members by providing guidance and assistance as needed.

**Qualifications**
- **Education**: High school diploma or equivalent. A bachelor’s degree is preferred.
- **Experience**:

- Previous experience in a customer service role, preferably in a BPO environment.
- Experience in handling Japanese-speaking customers is highly desirable.
- **Skills**:

- Fluency in Japanese and English (both verbal and written).
- Excellent written communication skills.

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM8,100.00 per month

  • Chat Support Executive

    1 week ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia Net2source LLP Full time

    Greeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...

  • Chat Support

    6 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia **Salary**: Total Package RM 9,900 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 15 Min Requirements: - Degree - Fresher also will do - Diploma - 5 year CS experience : DUTIES AND RESPONSIBILITIES: - Understand customer enquiries...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Mandarin Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Mandarin. The representative will work closely with team members to...

  • Chat Support

    4 days ago

    Kuala Lumpur, Malaysia Mango Global Full time

    **Job Title: Chat Support Executive (Mandarin Speaker)** **Location**: KL Sentral **Salary**: RM 4,000 (Basic - Fixed) + RM 500 (KPI) + up to RM 300 (Shift Allowance) **Working Hours**: Rotational Shifts (24x7) **Working Days**: 5 days a week **Joining Date**: 17 September (Fixed Intake) **Requirements**: - Minimum SPM / Diploma - Fluent in **Mandarin**...

  • Chat Support

    4 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Vietnamese Chat Support - **Chat Support - Vietnamese Speaking** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance RM500 + Housing...

  • Hiring for Chat Support

    1 week ago

    Kuala Lumpur, Malaysia Three60services Full time

    **Responsibilities**: - Urgent Hiring for Chat Support - Company: Confidential.(will be reveal in pm) - Working Location: KL Sentral - Employment Type: Full Time - Permanent role - Mandatory Requirements: - Must have 1 year of experience in Customer Service Salary Package: - Monthly RM 3400 to 3800 - Start Date: Asap**Benefits**: - 5 working days in a...

  • Chat Support-korean Speaker

    4 days ago

    Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    **Position Overview**: We are currently seeking a dynamic and customer-focused individual to join our team as a Bilingual Chat Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our diverse client base through various digital chat platforms. **Key Responsibilities**: -...

  • Chat Support-mandarin Speaker

    4 days ago

    Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    **Position Overview**: We are currently seeking a motivated and fluent Mandarin speaker to join our team as a Bilingual Chat Support Representative. In this role, you will be responsible for delivering exceptional customer service and technical support to our Mandarin-speaking clients through various digital channels, primarily chat. **Key...