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Chat Support

3 weeks ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

**Vacancy: - Chat Support - Native Japanese**

Location: Kuala Lumpur, Malaysia

**Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance)

Language: Japanese + English

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 3

Min Requirements:

- Degree - No CS experience
- Diploma - 1 year CS experience
- SPM- 3 years’ experience***:
**DUTIES AND RESPONSIBILITIES**:

- Understand customer enquiries and ensure they are answered or routed through the

appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as

required.
- Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the

processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

**NOTE: The paper work and relocation expenses will be handle by the company.**

**Job Types**: Full-time, Permanent

**Salary**: RM8,600.00 - RM9,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?