Japanese Speaking Chat Support

7 months ago


Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Hi Japanese Speaking job seekers

**Application form link**:

- ______________

**Job Description Summary**:
**Responsibilities**:

- Route customer inquiries through appropriate support channels for efficient resolution.
- Manage escalations effectively, tracking and escalating as needed to ensure timely resolution.
- Adhere meticulously to established procedures, including call flows, work processes, and complaint management protocols.
- Take ownership of customer satisfaction, exhibiting a strong customer-centric approach.

**Requirement**
- Opens for Japanese speaker who has N2 above.
- Strong typing skills with high accuracy and speed.
- Experience in customer service or a related field is preferred, but recent graduates are also welcome to apply.

Shunta Takai / EPS Consultants

Pay: RM7,900.00 - RM8,500.00 per month

Schedule:

- Evening shift
- Night shift
- Rotational shift

**Language**:

- Japanese (JLPT N2 above) (required)


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